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Frequently asked questions about lucky7even Casino
Which method matches the 20 EUR minimum deposit?
The Bitcoin (BTC) payment method allows for a minimum deposit of 20 EUR. This option also supports withdrawals, with a limit ranging from 20 EUR up to 10,000 EUR. Network fees only apply to transactions.
CashtoCode eVouchers offer a lower entry point, with deposits starting from 10 EUR. However, withdrawals are not available with this prepaid method. The maximum limit for CashtoCode deposits is 1,000 EUR.
Players opting for Bitcoin can expect deposits to take between 10 and 60 minutes, while withdrawals are processed within 0 to 24 hours. This contrasts with CashtoCode, where deposits are instant.
What to do if password is forgotten during login?
If a password is forgotten during the login process, there is no direct information provided regarding an automated password recovery system. Players are advised to check for a 'Forgot Password' link typically found on the login page.
The KYC process requires verification of identity and address, with the address proof needing to be no older than 3 months. This verification typically takes between 24 to 48 hours to complete.
While not directly related to password recovery, understanding the KYC procedure is important for account access and transaction processing. A thorough KYC check ensures account security and compliance with regulations.
How does a 50% Reload differ from the first bonus?
The initial welcome bonus offers a substantial 300% match up to 2,000 EUR, accompanied by 100 free spins. This significant boost is designed to enhance the initial player experience.
Reload bonuses, such as a hypothetical 50% offer, typically provide a smaller percentage match compared to the welcome bonus. For instance, a 50% reload on a 100 EUR deposit would grant 50 EUR in bonus funds.
Both bonus types are subject to wagering requirements, which range from x35 to x45, and must be met within a 30-day timeframe. The maximum bet while a bonus is active is capped at 5 EUR.
Why does an open KYC check delay withdrawal?
An open KYC (Know Your Customer) check can delay withdrawals because the casino needs to verify the player's identity and address. This process involves submitting identification documents and proof of address, typically no older than 3 months.
The KYC verification period is generally between 24 to 48 hours. Until this process is successfully completed, withdrawal requests may be placed on hold to ensure regulatory compliance and prevent fraudulent activities.
This verification is a standard security measure in the online gaming industry, designed to protect both the player and the casino by confirming that the funds are being sent to the rightful owner.
Why is the credit card slower than Trustly?
The provided data does not mention Trustly as a payment method, nor does it detail credit card processing times. Information is available for Bitcoin and CashtoCode eVouchers.
Bitcoin transactions, for example, have deposit times ranging from 10 to 60 minutes and withdrawal times from 0 to 24 hours. CashtoCode eVouchers offer instant deposits but no withdrawals.
Withdrawal processing times are influenced by various factors, including internal casino procedures, bank processing times, and the specific payment provider's network, which can lead to differing speeds between methods.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Are live tables open around the clock?
The available information does not specify if live tables at Lucky7even Casino are open 24/7. Game availability, especially for live dealer options, can vary by region and time of day. Players should check the lobby for real-time access.
While specific operating hours for live tables are not detailed, standard casino operations typically aim for extended availability. However, some games or specific tables might have scheduled maintenance or lower player traffic at certain times, potentially affecting immediate access.
For games like Money Train 2, which is a slot by Relax Gaming, availability is generally not time-bound in the same way live tables might be. This slot has a high volatility and offers a maximum win of up to x50,000.
How much storage space does the 60-MB iOS app need?
The iOS app for Lucky7even Casino requires approximately 60 MB of storage space. This is a relatively small footprint, designed to be compatible with devices running iOS 13 and later versions. Adequate RAM, specifically 2 GB, is also recommended for optimal performance.
For users with Android devices, the app size is around 45 MB, needing Android 8.0 or higher. Both apps are designed for efficient performance, ensuring a smooth gaming experience without demanding excessive device resources. Compatibility is key for accessibility.
This app size is considerably less than many modern mobile applications, suggesting efficient development. It allows players to access casino features directly from their mobile devices. The minimum deposit to start playing is as low as 10 EUR.
When is Blackjack 3:2 worth it over 6:5?
A Blackjack payout of 3:2 is significantly more advantageous than a 6:5 payout. For every 10 EUR bet, a 3:2 payout yields 15 EUR, whereas a 6:5 payout provides only 12 EUR. This difference directly impacts potential winnings over time.
The casino's games contribute differently to wagering requirements, with Slots contributing 100% and Tischspiele (table games) contributing only 10%. This means winnings from table games are less effective at clearing bonus wagering, which is set between x35 and x45.
Considering the house edge, a 3:2 payout on Blackjack reduces it compared to 6:5. While specific Blackjack variants and their RTPs are not detailed here, understanding these payout ratios is crucial for strategic play and maximizing value, especially when using bonus funds.
Why is an account blocked under 18 years old?
Accounts are blocked for users under 18 years of age due to legal and regulatory requirements. Online gambling is subject to strict age verification processes to prevent underage participation. This is a standard practice across the industry.
The Know Your Customer (KYC) process at Lucky7even Casino requires verification of identity and address, with proof of address needing to be no older than 3 months. This process typically takes 24 to 48 hours to complete and is crucial for account security.
Failure to meet age requirements or complete KYC verification can lead to account suspension. The casino aims to maintain a secure and compliant environment, adhering to all applicable laws and responsible gaming principles. Deposits can be made starting from 10 EUR.
Which video poker variant reaches over 99 percent RTP?
The provided data does not list specific video poker variants or their Return to Player (RTP) percentages. Therefore, it is not possible to identify which variant, if any, reaches over 99 percent RTP based on the given information. Detailed game specs are needed for this.
The game Money Train 2, a slot by Relax Gaming, has a stated RTP of 96.40%. This figure represents a theoretical long-term average return to players. Volatility for this slot is high, and it features a 'Hold and Win' mechanic.
While specific video poker RTPs are absent, players seeking high RTP games should consult individual game information. The bonus wagering requirement is between x35 and x45, and must be met within 30 days. The maximum bet while using a bonus is 5 EUR.
How much commission does the Banker bet cost?
The Banker bet commission is not detailed in the provided information. However, for comparison, other table games like Blackjack typically contribute only 10% towards wagering requirements. This means that funds wagered on such games would contribute less to clearing bonus conditions.
In contrast to table games, Slots contribute 100% towards meeting wagering requirements. For instance, a €10 bet on a slot game would count as €10 towards the turnover. This significantly speeds up the process of clearing bonus funds compared to games with lower contributions.
The wagering requirement for the welcome bonus is between x35 and x45. This means that if a player receives a €100 bonus, they would need to wager between €3,500 and €4,500 before the bonus funds become withdrawable. The game contribution rate directly impacts how quickly this can be achieved.
Why does the live stream stutter with a weak connection?
The provided data does not contain information regarding live stream quality or stuttering issues. It does, however, detail app requirements, stating that both Android and iOS applications require at least 2 GB of RAM. This hardware specification is crucial for smooth operation of mobile casino interfaces.
For the mobile applications, Android devices require version 8.0 or higher, with the app size being approximately 45 MB. iOS devices need version 13 or higher, with the app occupying around 60 MB. Meeting these system requirements is essential for optimal performance.
While not directly related to streaming, high volatility slots can lead to longer play sessions, potentially exacerbating connection issues if they occur.
Why is Blackjack insurance a losing bet?
The game contribution for Tischspiele (table games) is listed as 10%. This means that any wagers placed on table games, including Blackjack, will only count as 10% towards meeting the bonus wagering requirements. For example, a €10 bet on Blackjack would only count as €1 towards the turnover.
The welcome bonus has a wagering requirement of x35 to x45, which must be met within 30 days. With a 10% contribution from table games, a player would need to wager significantly more on these games to clear the bonus compared to slots, which contribute 100%.
For a €2,000 bonus with a x45 wagering requirement, the total turnover needed is €90,000. If Blackjack only contributes 10%, a player would need to bet €900,000 on Blackjack to achieve this turnover. This highlights the disadvantage of playing table games for bonus clearance.
From which amount does the 10,000 EUR limit apply?
The withdrawal limit for Dogecoin (DOGE) is set from €20 to €10,000. This cryptocurrency payment method allows for transactions within this specified range, with processing times ranging from 0 to 24 hours after the initial deposit of 5-30 minutes.
For Neosurf and other prepaid methods, the limits for deposits are from €10 to €1,000, with instant deposit times and no stated fees. Withdrawals via Neosurf are noted as not available, which is a significant point for players considering this deposit option.
The welcome bonus can be up to €2,000 plus 100 free spins, with a wagering requirement of x35-x45 within 30 days. The maximum bet while a bonus is active is €5, and the minimum deposit to activate any bonus offer is €10.
Why was my withdrawal stopped without KYC?
The KYC (Know Your Customer) process requires submission of an identification document and proof of address, with the latter being no older than 3 months. This verification procedure typically takes between 24 to 48 hours to complete.
If a withdrawal is stopped, it is often due to incomplete KYC verification. Providing the necessary identification and address proof within the specified timeframe is crucial for processing withdrawals without delays. Failure to do so can result in pending or cancelled transactions.
The minimum deposit amount is €10, which allows players to start engaging with the casino's offerings. However, meeting the KYC requirements is a separate step necessary for cashing out any winnings, regardless of the initial deposit amount or the payment method used.
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